The Social Security Administration has removed critical performance data from its website, drawing sharp criticism from advocates and retirees who say the move hides declining service levels tied to recent DOGE cuts, the Washington Post reported.

The Social Security Administration (SSA) has stopped publicly reporting real-time call wait times, benefits processing speeds, and other customer service metrics, which critics say obscures worsening conditions following staff cuts and system reorganizations under the Trump administration.

The agency quietly removed a public dashboard earlier this month that allowed customers to monitor call center performance and benefit claim processing timelines, according to archived versions of the site. The new version of the webpage offers a much narrower set of statistics. It encourages users to rely on its online portal rather than field offices or phone lines, services that many elderly and disabled Americans still depend on.

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